In which I am more confused than ever

I switched my cable/internet package today, after much debate with the cable company, which suddenly doubled the price of my existing package. A couple of hours after I got off the phone I turned on the television and couldn't watch Comedy Central. Or HBO. Or Showtime. Or BET. Or the SciFi channel. Or On Demand.

So I call the company up and get this message that if I connect my receiver to my cable box they can send a signal which can reset the signal box. I stare blankly at my telephone receiver thinking how the hell do I do that?